Refund & Return Policy

At NY Movement, every item is made to order just for you. Because of this, we do not accept returns or exchanges for incorrect sizing, change of mind, or buyer's remorse. Please review our size guides carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we're here to help. Please contact us within 14 days of delivery with:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Once reviewed, we'll provide a replacement or refund when appropriate at no additional cost.

Lost Packages

If your package has not arrived, please contact us within 30 days of the estimated delivery date. We'll investigate the shipment and work with the carrier to determine the best resolution.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrectly provided address. If a package is returned due to an incorrect address, the customer may be responsible for the cost of reshipping.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days after processing.

Contact Us

If you have any questions or need assistance with your order, we're happy to help.

Email: contact@nymovement.shop